RETURN POLICY

We want you to be completely satisfied with your purchase from Roberto Jewelry. Our products are guaranteed for 90 days and if you have an issue, please contact us.

To be eligible for a return or exchange, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.

Any accompanying certificates, documentation, or accessories must also be returned.

Custom-made or personalized items are not eligible for return or exchange, unless they arrive damaged or defective.

Please note that return shipping costs will be the responsibility of the customer, unless the item received is damaged or defective.

To initiate a return or exchange, please contact our customer service team at support@logonecklace.com with your order number and the reason for the return or exchange. Our team will provide you with further instructions.

Once we receive the returned item and verify its condition, we will process the refund or exchange within 2 business days. Refunds will be issued in the original form of payment.

SHIPPING POLICY

We offer worldwide shipping for all orders. Please see below for our shipping options and transit times:

Total Delivery Time calculation = Processing Time + Shipping Time

Please note that these are estimated delivery times and may vary depending on your location and customs clearance.

Any additional customs fees or taxes imposed by your country will be the responsibility of the customer.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking number.

For any questions or concerns regarding shipping or returns, please don't hesitate to contact our customer service team at support@logonecklace.com. We are here to assist you.